Your legal and account questions answered
The age requirement depends on local law where you are playing. When you sign up, we ask you to confirm you meet the minimum age. You'll need to verify your identity during withdrawal setup. If you're under the legal age in your region, we'll close your account and refund any funds.
Deposits via DANA, OVO, GoPay and QRIS are encrypted by those payment networks. We receive a confirmation code from your wallet app, and your funds sit in a segregated holding account until you use them in the lobby. Your transaction appears in your venom slot history instantly.
Open your account settings and go to Account Closure. If you have a balance, we'll process a final withdrawal to your original payment method. After closure, your login will not work, but we keep your data for 24 months to resolve any disputes or payment reversals.
Yes. Go to Settings → Legal & Account → Request My Data. We'll send you a complete file with your account details, all deposits and withdrawals, game rounds, and timestamps. Download happens within 7 business days. It's free and you can do it once per calendar year.
When you request a withdrawal, our payments team checks your account balance, your original payment method and your identity on file. If everything matches, we release the funds to your DANA, OVO, GoPay or QRIS wallet within one business day. Large withdrawals may take 2–3 business days for compliance review.
We use your name, email and payment details only to operate your account, process deposits and withdrawals, prevent fraud, and comply with payment network requirements. We do not share your data with marketing companies or sell it to third parties. Your data is encrypted and stored on secure servers.
Our core account terms (age verification, identity confirmation, transaction logging) cannot be changed — they're required by law and payment networks. You can manage your communication preferences, update your contact details, and request data deletion where local law permits. Contact our support team to discuss options.
